How to Complain. #97: Writing to the Council

An elderly reader hopes that by sharing his experience of the newly-named “Royal” Borough of Greenwich, others will be wary of promises made by their local council and spared from similar misery.
Mr. D Rapley
11 ********** Road
New Eltham
SE9 ***
 I write in frustration regarding my ambitious request for a mattress collection. A request was successfully made to your office by my wife and collection duly arranged for last Thursday 7th June.
 We were instructed to leave the mattress out for collection before 6am on the 7th. Wow,we thought,these mattress men are really early worms. Mattress in position and collection naively anticipated.
 Guess what – we still await collection,despite several phone call attempts to advise you of the situation of our deteriorating bedware.These attempts unsurprisingly only resulted in a loop tape of recorded messages reassuring me of all the wonderful services the now Royal Borough boasts.
On one lottery-odded occasion an actual  human eventually decided to pick up the receiver.
 Luckily my wife still managed to remember why she had phoned (she put the phone on speaker during the recorded options, managed to prepare a 5 course meal,wash up and finish knitting a balaclava), and was then given vague assurances from the inexplicably named customer services department that we were “on the computer” and the arrival of the men in the yellow lorry was imminent.
 Well,it still hasn’t happened. Not a reversing beep. Not a welcoming woosh of an airbrake.Nothing.
 Oh yes,all this in despite of the fact that the monstrous £21 charge you demanded was trousered on the spot. Council procedures dictate that the request couldn’t even be registered unless payment was made. I was 20 guineas lighter before the receiver had been slammed back into it’s now cold cradle.
 So,I must dutifully inform you that unless this now sodden,hopefully vermin invested health hazard is not collected as you promised (as is your duty),it will give it a new home in the road.
 I shall then take a picture or two of the festering,soon to be vandalised item and send them,along with a brief invective, to the appropriate consumer interest editor at the local News Shopper. Most probably the same hack who reviews the local pubs with such damning vitriol.
 I live in hope and remind you of the borough’s – sorry,Royal Borough’s – crest that proudly proclaims “WE GOVERN BY SERVING”. Can I have a bit of that please?
Dave Rapley
Your loyal rate payer of forty plus years standing..and waiting.

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