Oh Brother, Why Art Thou So Bleedin’ Useless ?


How’s your home printer ? Ok is it? What is it? Dell? HP? Epsom? Canon? Brother ?? no, no of course it’s not a Brother. What sort of complete mug would buy one of those ??

Hello, my name’s Mike, pleased to meet you. I bought a Brother and I am that mug.

My tale is far from short or indeed sweet. An elderly couple contacted me and wanted me to restore an old print of theirs. They wanted a nice tear-free cleaned-up version of their photo, which they would present to a family member as a present. They brought it round for me, avoiding the dangers of Provisional Wing of the Post Office. It was a nice print, had a few tears here and then, would take a little work but would be well within my capabilities as a photo touch-up artist (quiet at the back).

There was one problem however, the print was A3 in size and my kit was A4. I could neither scan the nor print it. Bugger. No matter, my incumbent Hewlett Packard A4 printer was less than brilliant, and more than a little expensive and had been living on death row for some time now. My folks had offered to buy me one for my birthday (October 18th, cheques accepted only with a bankers card) but that was over a month away so I unilaterally decided to go out and buy an A3 printer. Well, if my fledgling business was gonna go anywhere, I needed the kit. It’d be a good investment.

Fuck me ! Have you seen the prices of printers ?

Trawling through the Amazons, the Maplins, the PcWorld sites etc it became clear to me that the Epson Hokey-Kokey 390 was the machine for me. All the reviewers gave it the thumbs-up for performance, stamina and technical merit, only letting itself down in the Dressage. Unfortunately, ever since the global economic crisis hit the world of home inkjet printers, they no longer offer 100% mortgages on the Epsom Hokey-Cokey 390. To get back the money I spent on the printer, I’d have to charge clients, £75.50 per print and work flat-out for 17 hours-a-day for 37 years. As I am averaging one £15 pound job every third winter equinox, I wasn’t looking to spend the equivalent of the Greek National Debt  just yet.

The more I looked for a suitable machine the more I realised that this printing lark was a bit bleedin toppy! If you have the spare £450 laying around (not to mention 80 quid for a drop of ink) then you’re in business. Otherwise, go back to Picture Editing, you lazy fat git. Perhaps I should wait for mumsie to stump-up the cash ? But I have this work to do and it has to be done this week. I made a phonecall:

“Hello, Snappy Snaps ?”
“Allo” a charmless young bloke answered
“I have an A3 print I need scanning in. Do you have a flatbed scanner?”
“Yeah, we can do that, mate”. Honestly, he said ‘mate’.
“Ah good. How much mate ?” I asked my hitherto unknown friend, fearing the worst.
“£10” came the reply. It took me by surprise.
“£10 ? That’s not too bad, I’m surprised” (told you I was surprised)

“Yes” he came again “£10 to scan it in, £4.99 to put it on a disc”
“Ah, so it’s really £14.99 then ?” (Is it me?)
“Wot ?” quoth he.
“Well, Manuel”  (cos that’s how it felt) “If you scan it in you’d have to scan it onto disc for me, wouldn’t you? Unless I pop up and look at in your office every now and then ? Would you email it to me?”
“No”
“Right, so fifteen quid it is then”

I left him to remove his socks and work out this latest of applied mathematics puzzles. With several other local outlets charging the same price, and NO-ONE offering same-day service, I sat back in my underpants, huffed and resumed browsing the web, with little expectation of finding the answer to my dilemma.

But wait… what’s this? Where did all these reviews come from?:

Oh Brother, you’re good!! (Ron Onions, Redditch);  How do they Do it for the Money ?!? (Mr R Saltpeter, Penge); and If You’re Going to buy a A3 all-in-one printer, this is the one!!! (Mrs D.G.W Chegwin, Salford)

These reviews were too good to be true. A cheap, brilliant printer and scanner which can do anything and everything and everything an Epsom or Canon machine can do at half the price. This had been lauded throughout the land by real, genuine satisfied customers who’s only connections with each other are their enthusiasm for Brother printers, their love of the explanation mark, and their rather doubtful and dubious surnames.

With all haste, I contacted my local PcWorld to have them reserve for me in their store one of these marvels of modern science. This they did, and so it was with  an unbridled and unfounded air of optimism that The Incumbent and I strolled into the local branch to pick up my purchase.

They didn’t have the item. Yes I know they said online they did, but they didn’t, ok? Give them a break, won’t you ? They didn’t have the printer I wanted but their sister store five miles down the road did. I would pay for the purchase here, take the box of ink (the machine comes with a small amount of ‘tester ink’, a pack of the full amount is a snip at £50, it being a Value-Pack) down to the other shop to collect the printer.

We took our pack of ink and our receipt for the Brother MFCJXYZ3470P (beware of imitations) down to the good burghers at Bluewater Shopping Centre. There, after only a 30 minute wait, we picked up the printer a soon I was zooming up the A2, on my way home, then asking the resident 20 year old student indoors how the hell this bloody machine worked.

It seemed no more than two-and-a-half hours later that the box started whirring and whizzing into action and the first print was glacially edging it’s way out the front of the black plastic box in the corner. It was everything I didn’t want: It was slow, the colours were awful, the prints grainy and out of focus. All that for just £199.00 plus VAT (not forgetting the £50+VAT pack of ink). For the following four hours I sat at the screen trying all sorts of combinations of paper, ink, dots-per-inches, inputs and outputs. I must have got through 30 quid’s worth of paper in the hope of finding the right combination and computation to ensure a half-decent image.Slowly, albeit expensively, I was getting there.

Then, like Kaiser Soze, or the Welsh hope of a Rugby World Cup victory the ink disappeared. Buzzers sounded and warning lights flashed to say the ‘tester’ ink had run out.  No matter, I’d had the foresight to buy some in the first store earlier, remember?

It was the wrong ink.

They had sold me the wrong ink. I had paid for a printer they (or I) didn’t have and some ink I didn’t need.  I sat down and popped a couple of Ramipril. Remembering what me doctor told me, I refused to get angry. I went to bed and cried.

Today, from about 9am I have been searching for the correct ink. First stop was PcWorld. They refunded me for the erroneous ink, but didn’t carry the type I required. Nor did their sister shop in Bluewater, even though they sold me the printer. Ryman’s didn’t carry what I needed either, and the girl in WHSmith had never even heard of that kind of ink. I observed she too was a stranger to the bathroom and diets.

The local computer shop carried every kind of Brother ink, just not the one I wanted. A girl at John Lewis, when called, confidently informed me that they did carry the correct pack. When we arrived at the shop a boy confidently told me that they…er…didn’t. Staples had a similar difference of opinion between themselves, before agreeing they didn’t have anything for me.

As for Brother customer services, after I’d regaled them with my tale of ink shortages, a young man wondered if I’d been printing out A3 prints on my A3 printer, thus explaining why my ink ran out so quickly. I asked him which size he recommended I print out on my A3 printer.

So here I am blogging, not printing. Ink is on order from an online source . Please don’t ask me the price, but I’ve had cheaper marriages. It won’t arrive until at least tomorrow, a day after I need it. So my one job of the month thus far will be late, and probably sub-standard. I will charge the client fifteen quid for a job that has so far cost me 300. I am millimeters away from inserting my new toy into a shop assistant in Crayford.

If you’re in Tescos and see a pack of Brother ink LC1280XL for sale, do me a favour and jog on by. Don’t buy it for me. I won’t be able to afford it anyway.

Advertisements

3 thoughts on “Oh Brother, Why Art Thou So Bleedin’ Useless ?

  1. I have just bought a Brother printer/scanner. I have never had such a lemon. Simple tasks it will not fulfil, and no amount of adjustment will make it scan a document so that it can be used as an attachment. What a waste…hand me your tranquillisers…

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s